Privacy Policy
Your privacy and data security are fundamental to our industrial weighing solutions business. Learn how we protect and handle your information.
Last Updated
This Privacy Policy was last updated on January 1, 2024 and is effective immediately.
1. Information We Collect
Personal Information
When you interact with our industrial weighing solutions, we may collect:
- Name, email address, and contact information
- Company name and business details
- Technical specifications and weighing requirements
- Order history and service records
- Communication preferences and support interactions
Technical Information
For our precision weighing equipment and services:
- Device usage data and calibration records
- System performance metrics and diagnostics
- Environmental conditions and operational parameters
- Maintenance schedules and service history
2. How We Use Your Information
Service Delivery
- • Process orders and provide custom solutions
- • Deliver technical support and calibration services
- • Maintain equipment warranties and service contracts
Communication
- • Send product updates and technical bulletins
- • Provide multilingual customer support
- • Share regulatory compliance information
3. Data Protection & Security
Industrial-Grade Security
Just as our weighing equipment meets the highest industrial standards, our data protection employs enterprise-level security measures.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these specific circumstances:
- With authorized service partners for equipment maintenance and support
- With shipping and logistics providers for order fulfillment
- With regulatory authorities when required by law or safety standards
- With subsidiaries and affiliates within our global network for seamless service
5. Your Rights
Access & Portability
Request copies of your personal data in a portable format
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications
6. International Data Transfers
As a global manufacturer with operations across 40+ countries, we may transfer your information internationally to provide seamless service. All transfers are protected by:
Standard Contractual Clauses
EU-approved data transfer mechanisms
Adequacy Decisions
Transfers to countries with adequate protection
Additional Safeguards
Technical and organizational measures
7. Cookies & Tracking
Essential Cookies
Required for basic website functionality, secure transactions, and user authentication.
Analytics Cookies
Help us understand how customers use our site to improve our weighing solutions and user experience.
Marketing Cookies
Used to deliver relevant content about our industrial scales and precision equipment (with your consent).
Questions About Your Privacy?
Our multilingual support team is available 24/7 to address any privacy concerns or data protection questions you may have.
Email Support
privacy@industrialscales.com
Data Protection Officer
dpo@industrialscales.com
Response Time
Within 48 hours