Terms of Service
Please read these terms carefully before using our industrial weighing solutions and services.
1
Acceptance of Terms
By accessing and using our industrial weighing equipment, software, and related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
These terms constitute a legally binding agreement between you and our company regarding your use of our products and services.
2
Product Specifications and Warranties
Product Accuracy and Performance
All industrial scales are manufactured to meet specified accuracy standards and certifications (ATEX, CE, etc.). Performance specifications are provided with each product and must be adhered to for optimal operation.
- Accuracy specifications are valid under standard operating conditions
- Regular calibration is required to maintain specified accuracy
- Environmental conditions must comply with product specifications
Warranty Coverage
We provide comprehensive warranties on all industrial weighing equipment, covering manufacturing defects and component failures under normal operating conditions. Warranty periods vary by product type and are specified in individual product documentation.
3
Installation and Maintenance Requirements
Proper installation by certified technicians is required for warranty validation and optimal performance. Users must follow all maintenance schedules and safety protocols as outlined in product manuals.
Installation Requirements
- • Certified technician installation
- • Environmental compliance verification
- • Initial calibration and testing
- • Safety system validation
Maintenance Obligations
- • Regular calibration schedules
- • Preventive maintenance programs
- • Safety inspection compliance
- • Documentation requirements
4
Safety and Regulatory Compliance
Critical Safety Requirements
Users are responsible for ensuring all safety protocols are followed, especially when operating explosion-proof scales in hazardous environments. Non-compliance may void warranties and create safety risks.
- • ATEX certification compliance for explosive atmospheres
- • Regular safety inspections and documentation
- • Proper grounding and electrical safety measures
- • Training of all operators on safety procedures
5
Limitation of Liability
Our liability is limited to the repair or replacement of defective products under warranty terms. We shall not be liable for indirect, consequential, or incidental damages arising from the use of our products.
Maximum liability shall not exceed the purchase price of the specific product in question. Users assume responsibility for proper installation, maintenance, and operation of all equipment.
6
Technical Support and Services
Support Coverage
- 24/7 multilingual technical support
- Remote diagnostics and troubleshooting
- On-site service in 40+ countries
- Calibration and maintenance services
Service Limitations
Support services are subject to availability and may require service agreements for extended coverage. Response times vary by location and service level agreements.
7
Terms Modifications
We reserve the right to modify these terms at any time. Users will be notified of significant changes through official channels. Continued use of our products and services after modifications constitutes acceptance of updated terms.
Questions About Our Terms?
Our legal and technical teams are available to clarify any aspects of these terms or discuss specific requirements for your industrial applications.